pentahotel Leipzig

I had pre paid my stay 2 weeks previously and noticed i had been charged a second time for approx. 40 GBP more. 6 days later I haven’t been paid it back. I had customers and we ate at the hotel and when I checked my bill there were at least 6 drinks (cocktails) which we didn’t order or have. I have contacted the hotel on returning home which is 5 days ago and I haven’t had a reply about either issue.

There is a lack of staff at check in and out and the bar which is combined. You wait for ever to get someone's attention which is annoying when you need to catch a train! Otherwise nice and funky place. Bar and lounge area great, but one snag......the draft beer is a bit lukewarm. Shame as it is my favourite, i.e. Beck's. Same problem when I stayed a year ago. Location is nice and quiet and yet only 8 minutes to the old cobbled square in the altstadt

Excellent hotel with modern room and rainwater type shower. The only minor problems were breakfast was 19 euro, a little steep when it averages 10 and the internet service was slow; I was told they are working on it, they need to.

The receptionist was not aware that the room was already payed via Hotel.com. Renovation wouldn't hurt. Also adding a cattle in the room would be nice. On the positive side there is a complimentary bottle of water in the room at arrival.

Really smart hotel with a great vibe. About 10 minutes walk to shops and restaurants/ Tremendous hotel group, service and attitude of staff outstanding.