DoubleTree by Hilton Omaha Downtown

At check in they no longer had the suite I had paid for, even though I had spoke to them 2 other times leading up to our stay and no one mentioned that. They gave me adjoining rooms that was equal to the room we had. That is a joke! Then he said they were gracious enough to comp one of the rooms so I did not owe for the second room...are you kidding! The manager on duty told me to go up and look at the room and if I did not like it to let him know. I asked if that was going to change anything and he said no. He still would not have a suite available. Our suite had several amenities that a standard room did not. When I asked about it they did finally bring a microwave and fridge. The topper...the hotel was going through renovations and the A/C in the room did not work. The room never got below 79! When I called the front desk she said there was nothing they could do, the hotel was undergoing some renovations and it was affecting the air in some areas. If we were staying longer than 1 night she would move me to a lower floor but again we were staying only 1 night. I could go on and on . This was a huge disappointment for supposedly being an upper class hotel! I should have listened to the reviews I read!

Loved our stay! We were stranded in Omaha due to a flight cancellation. The shuttle was convenient taking us to/from airport and restaurants, the front desk was extremely friendly, and good wifi. A great hotel deal for $100.

30 years ago this was obe of Omahas finest hotels as The Red Lion. But bot any more. The pool arwa is in serious need of remodeling. The bathroom was not clean. All else was ok

Room could use some updating for the price. Tub had lost it's top layer of porcelain due to use throughout the years and most likely cleaning. Bathroom cabinet was chipped and parts missing to it. Some stains on the carpet. View is beautiful. $10/day parking fee. We had a significant problem with kids racing down the hall till 0400. One room had a collection of kids less than 10 years old and no adult supervision. After the second call, it was addressed. The rest of the stay was pleasant and quiet. You are not able to set the overall temp in your room. The room was too hot for us and there is no thermostat. We kept the window open (winter) for all 3 days and turned off the furnace. It's either on or off but still too warm for us. We got a fan for the last day. Ice machine was not working on more than one floor which was reported. We were having problems with the TV signal but the engineer was there likety split and did what she could do which we appreciated it.

After a windy drive from Lincoln, we walked in to friendly and welcoming staff. The reception person was very helpful and informative. The room was comfortable, bed and pillows were perfect for sleeping and the room was not too warm. Breakfast was very good and served quickly. Thank you for a calming stay.