Fiesta Americana - Merida

Internet service is very, very poor. Inexcusable for a hotel of this standard. The rooms are tired and need updating. The lobby area was being worked on over this important holiday period, meaning no bar and a temporary reception. The executive club had a very poor selection of food on offer and smelled of mildew. We left for another hotel.

Nice and would love to go back

Excellent hotel with a great buffet brunch. Highly recommend.

We stayed at this hotel for a wedding weekend. Most everything about our stay was very nice. Our only complaint is in regard to the reservation process. When we initially tried to book the room under the wedding promo code, we ran into some issues. First, we were not able to contact the hotel directly; only were able to contact a general reservation number. The agent said the rooms were only available for 3 out of the 5 days we wanted, and that the promo code was not the best option. We initially booked for fewer days, then went to hotels.com and booked for the days we wanted in the first place and cancelled the initial reservation made directly with Fiesta Americana. Later, in talking to other guests, I learned that I had paid more than those who were somehow able to book under the wedding promo code. So the whole reservation process was very confusing and frustrating and resulted in me paying a higher price than I should have.

We had to check out two days early as my companion was ill - I am hoping that the hotel will recompense us for the two nights accommodation not used. Other than that, the only complaints were that the bathroom vanity was too small, the living area could have used a second chair, and we could not turn off the a/c in the living area.