Movenpick Hotel Munster

I had book 2 rooms, I rang the hotel about 3 hours earlier that we will be arriving at around 7pm. On arrival there was a tourist bus arrived and we were forced unload or 10 luggage in the rain, as a family of 5, we where forced to sit on the side until all the bus of around 50 where checked in. Finally we were checking in and too find out the the 2 rooms were on 2 levels as the hotel was full. I replied to the receptionist that I had booked these rooms months in advance and here reply was there are now rooms available. I told her that I had rang earlier too advise that we will be late, it was like water of a ducks back. I asked where can I park our van it was just under 2 m high and could not go under the car park, she replied drive around the long driveway and there are Parking around. Finally park and my son and I ran in the rain back to the hotel. Finally we moved once again our luggage up to the roooms to find out the triple room was a smoking room. I rang reception and they advised that the hotel was. Full. Not much sleep that night with the intense smell of smoke. Breakfast was ok, if you are an expresso coffee drinker, you will be disappointed like in most hotels in Northern Germany, a push button coffee machine. In the morning once a we moved all our luggage back down, on checkout they asked as usual how was your stay, I complained about everything and looked at the computer screen and said that smoking room She will deduct 50 Euros for the inconvenince

Overall good hotel. We booked a standard room with extra bed for our daughter of 14. We were told that we had an upgrade to a superieur room, though I can't imagine what the upgrade was. We had 2 beds that looked like 1,20 m each. Our daughter slept in one and enjoyed it very much, but my husband and I were squizzed in the other bed. My guess is that we got a double room with 2 beds and had to share it with the 3 of us.

Good stay at a hotel. Nothing special, standard facilities

Meets standards. Nothing was exceedingly wow or wrong. Peaceful area but nothing super close by. Staff knowledgeable about area. Helpfulness was hit or miss, either extremely helpful or very blasé. Fitness center was a plus. Internet on lower floors was subpar and couldn’t be remedied while I was there. Internet on higher floors was exceptionally fast. Laundry service returned within a day is exceptional compared to other facilities I have stayed. Overall sufficient for 4 star hotel. Needs some work if it is striving for higher as I have seen 4.5 star on some ratings sites.