Booked my wife a stay there for her brief visit to Vancouver, on her way to the Sunshine Coast. It took almost an hour before we could reach anyone to check us in. When we did reach someone, they gave us information on an email about codes to use when she got there at the back door. When she got there, there was someone else in the room doing laundry, in the Basement. It was a Basement room with the laundry shared buy everyone else in the house. No Privacy, no TV. She left, said she couldn't stay there. She had been traveling all day, and needed peace and privacy. When I applied for a refund, the owner refused to refund my money. Nightmare!!!