DoubleTree by Hilton Cleveland - Independence

The hotel is a wonderful place to stay - we had a couple of issues - toilet ran all night and ice machine was not working on our floor - but other than that it was fine. I would still stay again.

Best staff around!

People choose hotels for different reasons. One of my main reasons is for the indoor pool, especially when it is the middle of December. The ONLY reason I chose this hotel was for the pool. We drove 21/2 hours to visit Cleveland area and stay in this hotel. All my 9 year old daughter could talk about the whole way there was how excited she was to swim. We get there and the pool in shut down. Drove 2 1/2 hours and dropped my hard earned money for a hotel without a pool when that is the only reason we were staying there to begin with. I understand things break down and need repairs, but how about making those repairs to not effect your guests and make sure they enjoy there stay. When I was checking out, I expected to be asked how my stay was, I wasn’t even asked. I was going to tell them how very disappointing it was about the pool, but they didn’t ask. I said, “Did they ever get that pool fixed?”The lady wouldn’t even look up at me and mumbled, they were fixing it today. Very disappointing stay. Worst experience I have had at a hotel in this area.

Staff was very friendly and helpful