Check-in experience was so off-putting I almost left. Had I not been temporar stranded due to car breakdown, I would have. The staff member was eating when I came in and was clearly very annoyed I interrupted her, even though I apologized (unnecessarily). She was incredibly slow and VERY unfriendly. The paperwork printed completely illegibly, too, so I really have no idea what I signed. The worst part though, was her judgmental look and accusatory asking, “Do you actually need the handicapped room?” And when I answered, “Yes,” she then demanded to know if I had a handicap tag or something. THIS IS PATENTLY ILLEGAL TO ASK UNDER ADA. I again said, “Yes, I do.” And she continued to have an attitude about it. Even though I do not have to, and she cannot legally ask, I offered that sometimes I walk independently, sometimes I use forearm crutches, and sometimes I use a wheelchair. She simply huffed and ignored me while finishing her job that she CLEARLY hates. It is none of her business what my disability is and it is illegal for her to ask and repugnant to imply I do not have one. This facility and Days Inn corporate will be reported for ADA violations today and further action will be pursued. Full reviews will also be left on all travel sites and distributed to online disability advocates/influencers. This is absolutely shameful. Room has tons of damage. No blanket or comforter. No cable channels. Not clean. Horrible facility!!
