London Marriott Hotel Marble Arch

It is very nuce located and the personnel was always available and helpful.

It was great and thanks to hotel.com

We had a reservation for a king bed. When we discovered the receptionist gave us two double beds instead, we requested a change. The receptionist protested and very reluctantly, after consultation with his coworkers, found us a room that matched our original reservation. The room itself was smaller, on a lower floor, and had no view. Also, the bed sheets were stained. At another point, we asked the receptionist if the restaurant had any vegan options. He admitted he did not know and would check with the kitchen and call us back. He never returned the call. When we later asked the receptionist on duty why her colleague never returned our call, she made up excuses. Overall, the reception staff at this hotel is horribly trained. Customer service at this hotel is clearly not a priority.

Lovely welcome. Modern ambience and gym/sauna/steam open till late. Definitely would recommend.

My first stay here was much better. This time, the room was small, and the bathroom floor was filthy, and there was no comfortable chair to sit on. Also, the filter was missing from the faucet, and water sprayed everywhere when it was turned on. We ordered a car to take us to the airport. We got a people carrier. A taxi would have been more comfortable.