Hotel rooms are really great. Clean, modern, spacious and comfortable.
However we did have a pretty bad experience with their shuttle bus driver from the airport. It was late at night and he was very stressed and incapable of letting passengers know what way he wanted them to load the bus. He was cursing in French, erratic and seemed on the verge of tears. Our kids were scared by him and did not want to get on the bus as he was so upset. We chose to walk as it was only 10 minutes.
Another issue was that on checkin they said our 2 room order came through as 2 separate orders, despite hotels.com having a single reservation, so our family rooms were on different floors. Reception staff were like “that’s not our problem” and implied it was our fault.