For the price point, the service at this hotel was not up to par. When you walk in, it is unclear where to go to check in and there is no one around to point you in the right direction. When we found the check in desk, there was a computer issue and a long line. No problem, I get this. But the employees were flustered and annoyed. Only CJ seemed to be really working on the problem. Customer service went out the window and as a guest, I felt like I was putting them out by trying to check in. Then a young girl with long eyelashes took over. She had an AirPod in and seemed totally disinterested. We finally got checked in. Room was nice but if you get an interior room, the view is that of a brick wall with windows across from you. Then the next day, we went out to breakfast. When we came back, our keys did not work. We had to go back down to the front desk 3 times, each time returning to the 3rd floor where our key did NOT work again. No apology from staff. I get that tech does not always work but I think staff should acknowledge the frustration a guest will feel going back up and down an elevator for 30 minutes to try to get into their room while they are trying to head home. Finally, a staff member walked us to our room and let us in. So, yeah, this was a hotel stay for an annual trip. Next year we will head back to the colcord which is cheaper and always has great service.