It has taken me months to want to relive this experience to write a review. Long story short, we attempted to stay back in July. The place is INFESTED with ants. Not only did the rooms disappoint in terms of how they looked in the images (layouts were different) - the first room we were given had ants EVERYWHERE. It was in the kitchen, in the bedroom, made a colony in the bathroom and IN and ON the bed. It was a nightmare. Terrible, horrible experience. Problem is we arrived very late. Trying to sort this out with numa over WhatsApp at 1am in the morning while being surrounded by creepy crawlies. They then allowed us to check into another room on a different floor. Same problem, different floor, different room. There’s ants everywhere. It was traumatising. I’m surprised by the other reviews on here being so positive, because I honestly wouldn’t have stayed there if you paid me. There’s a clear issue that was being ignored. The only positive I will give them is giving us a refund and even that is a bare minimum - it took fighting with Hotels for an hour on the street going back and forth with Hotels and Numa to even get that refund. While we had no place to stay. In the cold. At 1/2am in the morning. We were unable to check into any hotel that night. Every room was booked out, no help from anyone. Awful experience. I hope I can help someone else out by saying to just avoid.