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Tierra Maya Hotel Spa & Sanctuary

2.5 star property
Hotel with outdoor pool, near Laguna Bacalar Ecological Park

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Photo gallery for Tierra Maya Hotel Spa & Sanctuary

Swim in crystal-clear waters surrounded by lush greenery. | Tierra Maya Hotel Spa & Sanctuary
Explore the serene outdoor space with hammocks and lush greenery, perfect for relaxation. | Tierra Maya Hotel Spa & Sanctuary
Exquisite room with two beds, each adorned with a grey throw, set against a backdrop of a textured wooden wall. The ambiance is enhanced by warm lighting and a stylish lampshade. | Tierra Maya Hotel Spa & Sanctuary
Rustic bar with wooden shelves and a straw-thatched ceiling, perfect for a cozy evening. | Tierra Maya Hotel Spa & Sanctuary
Serene turquoise waters meet lush greenery under a clear blue sky, inviting travelers to explore this tranquil natural paradise. | Tierra Maya Hotel Spa & Sanctuary
Escape to Tierra Maya Hotel Spa & Sanctuary near Laguna Bacalar Ecological Park and unwind in the garden or lounge by the outdoor pool with sun loungers. Connect to WiFi, store your luggage securely, and get assistance with tours and tickets from the 24-hour front desk.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Non-smoking
  • 24/7 front desk
  • Air conditioning
  • Free parking
  • Free WiFi

Main amenities (9)

  • Daily housekeeping
  • Outdoor pool
  • Room service
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Picnic area
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Television
  • Garden
  • Daily housekeeping
  • Espresso maker
  • Blackout drapes/curtains
The current price is $107
includes taxes & fees
$87 per night
Feb 18 - Feb 19

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, Multiple Beds, Non Smoking

Deluxe Double Room, Multiple Beds, Non Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Double Room, Multiple Beds, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
Free bottled water
Espresso maker
Cable channels
Netflix
  • 269 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Queen Sofa Bed

Comfort Room

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
Free bottled water
Espresso maker
Cable channels
Netflix
  • Sleeps 2
  • 1 King Bed

Double Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Free bottled water
Espresso maker
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

In-room safe, blackout drapes, iron/ironing board, free WiFi

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

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Feb 18 - Feb 19
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About the neighborhood

Map
Calle 26 MZ 9 LT 20 NO.116, Bacalar, QROO, 77930

What's nearby

  • Municipal Spa of Bacalar - 6 min walk
  • Fort of San Felipe - 6 min walk
  • Laguna Bacalar Ecological Park - 13 min walk
  • Lake Bacalar - 14 min walk
  • Cenote Cocalitos - 6 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive
  • Corozal (CZH) - 51 min drive

Restaurants

  • ‪Restaurant el Barril de Bacalar - ‬4 min walk
  • ‪I Scream Bar - ‬5 min walk
  • ‪Cafe Tito - ‬5 min walk
  • ‪Ajal - ‬2 min walk
  • ‪Taqueria el Trompo de K'los - ‬3 min walk

About this property

Tierra Maya Hotel Spa & Sanctuary

When you stay at Tierra Maya Hotel Spa & Sanctuary, you'll be within a 15-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 10 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Room service

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers

Facilities

  • Garden
  • Picnic area
  • An outdoor pool

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • No elevator (single level property)
  • Well-lit path to entrance

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Espresso maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Fees & policies

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Tierra Maya Spa Sanctuary
Tierra Maya Spa Sanctuary Bacalar
Tierra Maya Hotel Spa Sanctuary
Tierra Maya Hotel Spa Sanctuary Bacalar
Tierra Maya Spa & Sanctuary
Tierra Maya Hotel Spa & Sanctuary Hotel
Tierra Maya Hotel Spa & Sanctuary Bacalar
Tierra Maya Hotel Spa & Sanctuary Hotel Bacalar

Frequently asked questions

Does Tierra Maya Hotel Spa & Sanctuary offer free cancellation for a full refund?

Yes, Tierra Maya Hotel Spa & Sanctuary does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Tierra Maya Hotel Spa & Sanctuary?

Yes, there's an outdoor pool.

Are pets allowed at Tierra Maya Hotel Spa & Sanctuary?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Tierra Maya Hotel Spa & Sanctuary?

Yes, there's free self parking.

What are the check-in and check-out times at Tierra Maya Hotel Spa & Sanctuary?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Tierra Maya Hotel Spa & Sanctuary and nearby?

Tierra Maya Hotel Spa & Sanctuary has an outdoor pool and a picnic area, as well as a garden.

What's the area around Tierra Maya Hotel Spa & Sanctuary like?

Tierra Maya Hotel Spa & Sanctuary is a short 13-minute walk from Laguna Bacalar Ecological Park and 14 minutes' walk from Lake Bacalar.

Tierra Maya Hotel Spa & Sanctuary Reviews

Reviews

8.8

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Lovely
Jason, 1-night trip

10/10 Exceptional

Tierra Maya Hotel - gorgeous decor and garden pool
Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10). Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar Downside - Coffee machine in room but no pods and poor WiFi connectivity.
V, 1-night trip

8/10 Very good

Good location near centre
Nice small hotel and friendly service. Good location in the centre of Bacalar, walking distance to the lake, restaurants and shops. Everything was okay but I couldn’t help feeling that the hotel was overpriced for what it was. Room felt a little humid and bathroom definitely needs renovation. Bacalar can be pricey: we had just stayed in a beautiful new hotel in Tulum for half the price that we paid here. For 130 euros a night I think the bathroom needs to be more comfortable and room have a better lock.
Maria, 1-night trip

10/10 Exceptional

Convenable
Séjour agréable, hôtel calme propre et pratique pour se rendre au café, restaurants, boutiques et animations.
Farid, 2-night trip

4/10 Fair

Dårlig balance mellem pris og kvalitet
Wifi var meget svagt. Ofte var det nødvendigt at gå ud på gangen for at få forbindelse. Personalet kunne ikke tale engelsk og var ikke servicemindede. Værelserne ligger lige ud til en ret trafikeret vej, hvilket giver en del støj. Poolen var ikke indbydende. Stedets “bar” var lukket. Stedet kaldes for “sanctuary”. Dette giver ingen mening, der er ikke roligt og afslappende. Der var strømafbrydelse i mere end et døgn. Vi var nødt til at forlade hotellet da der ikke var udsigt til at strømmen kom igen. Personalet var ikke samarbejdsvillige i forhold til at hjælpe os med at kontakte Hotels.com for at få refusion for den overnatning vi ikke kunne have grundet strømafbrydelsen. I forhold til de priser vi ellers har mødt på Yucatan var dette sted prismæssigt i den høje ende. Ikke en rimelig pris i forhold til hvad vi fik - placering/hotellets stand/service mm. Stedet kan ikke anbefales.
Mads, 3-night trip

10/10 Exceptional

Excelente!
Estancia excelente, sin duda volvería.
Arturo, 2-night trip

8/10 Very good

Bueno pero con cosas a mejorar.
Hotel limpio, muy bien localizado. La habitación podría ser muy bonita pero puedes notar que no fueron cuidadosos con los detalles. (Ejemplo de manchas de pintura en el baño) La otra cosa que no me parece a orden al precio es que se llame SPA pero no tiene nada que ver con SPA, con lo cual resulta engañoso y que sientas que has pagado demasiado por la estancia.
Edson Eory, 2-night trip

8/10 Very good

Nice!
Our second stay. Nice little gem. Well kept. And they offer free coffee in the morning. Our AC went bananas but they offered us another room
Lina, 2-night trip

10/10 Exceptional

Hôtel calme et proche du centre-ville
Nous étions à 5 dans une très grande chambre avec salle de bain. Elle était assez spacieuse pour ne pas se marcher dessus. La literie est confortable et le personnel serviable. L’hôtel est à 5mn à pied du centre-ville de Bacalar. Une bonne adresse que je recommande.
René, 2-night trip

10/10 Exceptional

Enrico, 2-night trip

8/10 Very good

Bien juste prévoir de l’anti moustique 😉
Sophie, 1-night trip

10/10 Exceptional

Anabel Jose Moreno, 4-night trip

6/10 Good

Necesitan puertas con más seguridad
Jacob, 1-night trip

10/10 Exceptional

Gaspar Virgilio, 1-night trip

8/10 Very good

Buena opción
Un buen hotel habitaciones cómodas y limpias. El wifi algo inestable. Excelente ubicación
Jesus Elias, 2-night trip

2/10 Poor

El hotel e instalaciones bien, pero el personal super groseros, preguntas algo y no te contestan o atienden de mañana manera, no lo recomiendo, aparte en mi reservación aparecía como departamentos y fue una sola habitación para 6 perdonado y te cobran al llegar una cuota que no recuerdo para que era pero teníamos que realizarla.
MARIA TERESA MUJICA, 3-night trip

10/10 Exceptional

Gustavo, 2-night trip

8/10 Very good

Es una excelente opción para pasar un excelente momento con tus seres queridos, no tiene bar ni restaurante, lo cual complica todo, la alberca siempre templada y limpia, el personal muy amable.
Jannet, 6-night trip

8/10 Very good

Buena ubicación y atención
Hubo disponibilidad a última hora y nos recibieron muy amablemente. La habitación está muy amplia , muy limpia y cómoda . Excelente funcionamiento del clima y en general está muy cómoda la habitación . Cerca de todo.
1-night trip

10/10 Exceptional

Felipe, 2-night trip

10/10 Exceptional

Timothy, 1-night trip

10/10 Exceptional

Mariana, 2-night trip

8/10 Very good

Areli, 2-night trip

10/10 Exceptional

Kimberly, 1-night trip

10/10 Exceptional

Josue, 2-night trip