Custom Hotel Los Angeles Airport - a Joie de Vivre Hotel Los Angeles

Several of the outlets in the room did not work and I did not have hot water on a regular basis.

It was acceptable. Weird that there was no room service. Nice that they offered me a blanket in the Deck 33 since it was outside. The AM breakfast was odd that I only wanted some OJ and he charged me 5.00, I am a Joy member, so should been free.

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This hotel met my needs but nothing else about it stood out. Rooms are sparsely decorated and poorly lit. The beds are like futons, very close to the ground. This is ok if you expect it, but I didn't. As an over 50, this is not my preference. The shower water spewed everywhere because it was leaking. The outside area around the pool is very nice and […] inviting Continua a leggere

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Very conveniently located and excellent shuttle service.

The bed was on the floor and very uncomfortable, had to pay for parking although they charged it to my credit card, after I checked out. I had no idea that as A guest at the hotel I had to pay for parking.

The problem with "boutique" hotels, which we normally love to stay at, is often it's hit-or-miss. This hotel looked really cool, but once you get there, it doesn't make sense. Parking is ridiculously expensive- USD20 per night, there is no one to help you up to your room with luggage, a disorganized front lobby. Additionally, they had a non-functional […] weighing scale in the lobby which again, looked cool but didn't work. Front desk person told us- oh, well, if your luggage is overweight, you can just re-distribute at the airport. Who wants to do that? The room was nicely sized, and the bathroom was lovely, but they put in kitschy stuff like fancy decorative LED lights but skimped on the carpeting- it was rough and uncomfortable on our feet. The bed was sub-par, it felt like a cheap mattress. All in all, looks over function seemed to be their priority. Continua a leggere

The room was very nice but small & the furniture very low to the ground. If you are older, or less flexible, you will have difficulty getting up from the bed or the chairs, as my spouse did. The pool was nice and smaller than expected. The only parking is valet parking (expensive) or street parking, which was reelatively safe; I didn't have a problem […] with it. The staff was friendly & very helpful. We got pizza & they delivered china to us to use, as it was our last night & we didn't want to buy paper plates. The breakfast buffet was good & a good value but the same every morning. Continua a leggere

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The hotel was great very clean and the room was nice. I'll stay there again

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would do it again

While the hotel seemed to be clean and safe the room was very small with two low double beds. The decoration was nice and the flat panel TV was a bonus. Good place to lay your head but pretty basic.

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Close to LAX, shuttle service to and from lax. nice pool and poolside bar. Smaller bed then expected, to low to floor. Other than that, nice stay

I'm not usually one to write reviews... But I did want to take the time after our stay at custom hotel! First of all the staff was top notch and extremely friendly and helpful. The location and surrounding stores were great and very convenient and street parking was fairly easy. Although... I was not happy that the hotel description did not indicate […] that it was either street parking or $20 per night to park there. Anyway, now for the Negatives! No complimentary breakfast at all. (-)The lobby wreaked of perfume that some may be sensitive to (-)(just passing through gave me a headache) ...perfume does not equate clean!! The rooms were incredibly small concrete and uncomfortable. (-)There was no desks or chairs(-) the beds were on a queen wooden platform with a full sized mattress which made it very dangerous for kids and and i walked away bruised because the beds stuck out! (-) the 'fridge' wasn't even big enough to fit standard to go restaurant boxes in them. And the plumbing was the worst of the negatives. It was very old and the nozzles in my room got stuck which in the shower made it hard to moderate the temperature and in the sink turning it on I pinched my finger attempting to move the nozzle.(. Bc it stuck... So you push it hard) the shower head was very old too! I just think a hotel with high ratings should have better more comfortable and functioning basic features... No matter how nice the make the lobby look! I hope they make necessary changes to live up to their ratings and I would consider staying there again. Continua a leggere

If you have allergies or are sensitive to chemical smells, this is not the hotel for you. The ambiance was nice, but they spray a overpowering lavender fragrance/perfume throughout the lobby and outside the rooms (which wafted into the room). The rooms have no chairs or work areas.

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This is one of the best places to stay in the greater LA area. Great room, some may not dig fouton style beds but very comfy. Great eats nearby, kids loved the bowling alley next door.

Custom Hotel is, like most JDV properties, a great boutique hotel. It was clean with superior design. The drawback was that we had to wait 1 hr 15 min (painfully long after an international flight) for our room to be ready. Also, I got no JDV credit for the stay because I booked online rather than directly with the hotel. I called them thinking that […] there was just a missing field to enter my Joy of Life membership number, but they don't simply don't count if you book through a third party. Continua a leggere

We originally chose the Custom Hotel because it was close to Marina del Ray and had a great price. When we got there I was extremely impressed with the service - every employee greeted with you with a smile. The most impressive piece was the unexpected gift they gave my mom after I told Xandra at the front dest that we were there to celebrate my mom's […] birthday by going to see "I Love Lucy Live" in Hollywood. Xandra left an "I Love Lucy" themed gift pack in our room and a lovely card. It was a complete surprise and very appreciated !! Thank you Xandra ! In addition to the service, the lobby and pool are very modern and imaculate ! The rooms are classy and fun. I Highly recommend this hotel. Continua a leggere

Nice view, clean room, the only thing wrong was parking sucks and is 20$ other then that very modern

My son and I stayed at the Custom Hotel on the last night of our LA vacation because we had an early (8am) flight out of LAX and did not want to bother our friends by making them get up early to drive us to the airport.. We could not have been happier. The staff was EXCELLENT - making sure we had everything we needed and giving us information regarding […] the local bus service to Santa Monica for shopping and the free shuttle service that would take us to the airport the following morning. We caught the bus (#3) directly across the street from the hotel, enjoyed an afternoon of shopping and playing on the Santa Monica pier, then took the bus back to the hotel. (The Rapid #3 is much faster, but either works.) We had dinner in the hotel restaurant that evening and everything was delicious. Again, the staff in the restaurant were extremely friendly and made our stay more enjoyable than we anticipated. It was too chilly for the pool so I cannot comment on that, but everything else was wonderful. Thank-you! Continua a leggere

Loved our stay. Very friendly helpful staff. Close to airport but with all conveniences within walking distance. Free airport shuttle provided by extremely helpful and friendly drivers

Airport shuttle was prompt. Room was decent for the price. Internet worked. Supermarket , 24-hr subway sandwich shop n bowing alley within 2 block walk. Perfect for lay overs.

love this place!

comfortable, convenient, relaxing, freindly staff

It was definitely convinent to the places we wanted to visit. The staff was friendly and informative about what their hotel offers. They have their own restaurant and happy hour.

better than your avg airport hotel. trendy, walkable neighberhood w/ some dining options. good stay

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Pretty clean, nice people, very accommodating. would recommend this to all of my friends.

Great location. Awesome service. Seemed to be eco-friendly. Definitely recommend.

I would love to stay here again and reccommend to anyone who is a dog owner. They are super pet friendly and don't charge an extra fee which you can't find anywhere else in town! (they even handed out a doggie care package at check in!)

We stayed one night at this hotel. It was close to the airport and a great jaoanese restaurant. The service was OK but you had to pay extra for everything which we didn't like. The rooms were not what we expected for the cost and rating. Very low ikea style beds, no carpet but that industiral turf (maybe because pets welcome?), air conditioning didn't […] work and screeched all night and we were all boiling the next morning. Staff and service were pretty good and the outside pool area was actually lovely so we hung out there for the night - very cozy and nice decor out there. A dark grey adn red theme - quite dark....trying to be hip European but not quite making it. Not really our style. Continua a leggere

It's very convenient location from LAX. but very quiet location. Hotel is very clean and comfortable. There is RALPH next to the Hotel., very convenient !!

Had such a great time, they were very pet friendly and there was no pet deposit. The restaurant bar was awesome great happy hour specials and really good food. Will stay again

I really liked the service and the cleanliness of the hotel. It looked very post modern although it was an old structure. Revamped and stylish.

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Love staying here.

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The staff were great and we got early entry to our room after a long flight. The hotel appearance is very gloomy and the room although clean was tired. Furniture was worn and elevator scratched. I would give this hotel 2 stars. We did not try out the gym or other feature which might have given a better rating. It was necessary to call the hotel to […] arrange pick up at the airport. We gor the same opinion from another guest. However we did get a good price on the room and perhaps the saying that you get what you pay for was correct in this case. Continua a leggere

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Nice hotel-great staff-great value-good location to airport but has a boutique feel. Bathroom floors need work but overall would stay again and recommend.

my pros and cons of this Hotel > I love how it is close to everything like groceries store, coffee shop, bar, restaurants and safe. customer service was great can't complain. Although i found it surprisingly there's no parking lot beside valet parking which we had to pay every night. Breakfast only comes as buffet but who has such an appetite? So we […] eat out didn't try any of the Hotel food had to offer. Continua a leggere