Hotel Gates Novum Berlino

Hotel buono complessivamente sito a dfue passi dalla fermata della linea u2 e in posizione ottima peraltro a due passi dallo zoo e quartiere circostante. La camera tripla era ampia con un corridoio interno e bagno abbastanza confortevole ( questa la vera nota positiva) tuttavia sia i due letti predisposti sia il divano letto per la terza persona erano […] scomodissimi al punto da aver impedito il riposo la prima notte. detto questo devo segnalare che contrariamente al personale della reseption il personale interno è molto distratto al nostro arrivo la camera non era pronta pronta e il terzo letto non c'era. informata la reception hanno subito provveduto ad informare il personale interno di sistemare la camera cosa che hanno fatto ma molto male il letto si apriva nel centro e abbiamo scoperto l'amara sorpresa solo al nostro ritorno in tarda notte rendendo impossibile il riposo. il giorno dopo non ci hanno cambiato letto o camera ma lo hanno aggiustato alla menopeggio. In sostanza si va in albrgo principalmente per riposare il resto del giorno si è in giro e li non è stato possibile ecco perchè il soggiorno non è stato positivo.Un vero peccato perchè la colazione è stata ottima davvero e le camere nel complesso buone così come la struttura che è in un palazzo d'epoca ma cmq ristrutturato a dovere. Continua a leggere

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ottima posizione vicino alla stazione della metro. l'hotel si trova in un quartiere tranquillo con qualche bar e ristorante. il rapporto qualità prezzo buono (camera prenotata con un'offerta non rimborsabile senza colazipne ma molto conveniente). camera molto spaziosa.

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nel complesso buona la sistemazione, la camera molto comoda per tre persone e il bagno molto grande. Fermata del metrò a 200 metri oppure autobus che in pochi minuti portano allo zoo da dove partono diverse linee di metrò, bus, e treni.

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Buona ubicazione, pulito e confortevole. Ottimo rapporto qualità/prezzo..

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Tutto sommato soddisfacente, anche se siamo incappati in una settimana caldissima, fuori dalla norma, l'hotel non aveva l'aria condizionata. Nel complesso comunque una buona sistemazione.

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Il personale,non spiccicava una parola di italiano.la pulizia delle camere era pari a zero. inoltre per una notte in più nella stessa camera ci hanno fatto pagare il doppio del prezzo del listino.

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Il sogiorno e l'albergo soddisfacente ...per un 3*, peccato che mi è stato venduto come 4* !!!!! la sopresa me l'ha data Hotel.com!!!!!

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Very nice hotel. Very good service and rooms. It is also pretty near the Berlin Zoo train station. You will like it!

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Personale cortese (anche se non parlava italiano), camera molto grande, bagno grande, pulizia ottima e giornaliera. Posizione a pochi passi dalla metropolitana, quartiere tranquillo. Mancava solo l'aria condizionata, ma erano presenti frigo e tv. Rapporto qualità/prezzo eccellenti.

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Hotel pulito e tranquillo ubicato meravigliosamente per visitare tutto il visitabile. unico neo la mancanza dell'aria condizionata.

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Uno degli aspetti piu positivi di questo hotel e' senz'altro la sua ubicazione, vicinissimo alle stazioni U-bahn e Bus di Hans Reuter Platz. Il quartiere e' tranquillo ma allo stesso tempo pieno di attivita' come negozi, ristoranti (tantissimi) e numerose gallerie d'arte contemporanea. Lo stile dell'albergo e' sobrio ed essenziale, il servizio e' soddisfacente, […] la colazione buona ma forse non all'altezza delle 4 stelle. Apprezzabili il servizio internet in camera e uso bici inclusi nel prezzo. Continua a leggere

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Ottima posizione in un bel quartiere e vicino a due fermate della metropolitana

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The hotel is about a ten minute walk from the Zoo train/bus station. This station provides a good starting point for getting around Berlin. The hotel was in a quiet location but there are plenty of bars/restaurants within a couple minutes walk. The hotel was clean and the staff courteous and helpful. We didn't make use of the restaurant or bar facilities […] in the hotel nor the wi-fi this was only because we spent so much time out and about. Continua a leggere

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We were very pleased with this Hotel, It was by far the most beautiful of all hotels Ive stayed in, The room was huge and accommodated all 4 adults with great comfort. I especially loved the Historic architecture of the Hotel, The staff was so helpful in guiding us to a great place to eat. We will be staying here every time we visit Berlin,

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Could not find fault in any area other than breakfast price.(Hence ate at lovely bakehouse on next corner.) Great location easily accessed from Tegel airport and easy walk to great shopping and zoo. Highly recommend walking tours of Berlin.

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The hotel is OK. The ladies up front are cute and sweet. However, the rooms are below the quality of Motel 6. The hot water radiator is behind the curtain - how can it effectively radiate heat? The shower is small with a thin plastic curtains. There were no amenities exceot two tiny bags of Haribo gummy bears. I had to use chairs to raise the curtains […] off the radiator (it was just below freezing at night). The TV channels were all fuzzy. Of course for CNN and BBC this is an improvement. The room lacks propoer lighting and has no clock. The reasonable price per night jumped 5x for stays the rest of the week due to the IBT Berlin convention. Great. I just stayed up all night. It would be absurd to pay a month's rent for one hotel night at the Gates. Continua a leggere

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Excellent

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While the hotel is not spectacular, it still delivers - it is clean, the staff is competent, and the location is very good, being close to Zoo.

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Clean room, friendly atmosphere, comfortable bed...

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English speaking staff were generally helpful and courteous. Nice large room on the 4th floor in the back building with a balcony and a separate bathroom, all for one person (perhaps they ran out of small single rooms). The free wireless Internet was great and reasonably fast. The bathroom a large frosted window that could be opened, radiator towel […] dryers, handheld shower massage with adjustable nozzle, and shower tiles (rather than plastic shower curtains) was much better compared to the small single room I had just the week before. Walked from the hotel to Ernst Reuter Platz (U-Bahn) in 2-4 minutes, or to the Zoologischer Station (S- and U-Bahn) in 5-8 minutes. Also, KuDamm is and the Europa Center (and the Kaiser Wilhem Memorial Church) just the other side of the Zoologischer Station (and of course the actual Zoo is in the area also). I would suggest the management improve the selection and quality of the television. The only English channels were news (of the typical biased variety) and the TV was a vintage model with plenty of excess raster noise with a fuzzy pre-2000 screen resolution. Continua a leggere

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Good value for the money. Very pleasant and English speaking reception staff. A few selected areas for improvement: 1) add a clock; 2) improve the room lighting; and 3) add a few amenities (shampoo) in addition to a sliver of soap.

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Hotel staff was horrible. There was a mistake on our reservation from the website and they blamed us when it was a miscommunication between them and the website. Room was tolerable but our experience with the staff made it difficult to enjoy our time there. Never have I been treated like that by a hotel.

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Fantastic! Comfort rooms are much nicer than the standard single. Super location and gorgeous neighborhood. Also 1 block from X09 Xpress Tegel bus. Large cheap grocery store. 2 blocks from Sauvinyplatz. Highly recommend this. THey have a sister location near Bulowstrasse--- but not as nice.

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Convenient location to public transportation and all the major tourist sites--the Zoo, Brandenburg Gate, Museum Island, Potzdammer Platz, Unter den Linden. Friendly helpful English-speaking personnel, easy check-in, free wi-fi, luggage storage. Comfortable rooms, great bathrooms. I would definitely recommend it again.

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I liked the hotel. They were friendly and nice. I looked online and saw under "All Inclusive" that breakfast was served and in the same sentence it said "services that won't cost you a cent." I understood the breakfast to be "all inclusive" but was hit with a charge on my way out...the desk staff could not help and writing the office manager later proved […] unsuccessful. I felt a little bit ripped off for this service...though the hotel was nice. Continua a leggere

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Quiet, comfortable and clean. Only let down extremely soft pillows. No problems parking and close to lovely cafe for breakfast.

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Really enjoyed our stay at this hotel and would definitely recommend. The reception staff were friendly and helpful, and were able to leave our bags after check-out. The hotel is conveniently situated about 5 minute walk from the X9 (20 mins from Tegel Airport) bus stop at Ernst Router Platz. Walk towards the Renaissance theatre, which is on the corner […] of Knesebeckstrasse. Our room faced the inner courtyard, and was extremely quiet which with the comfortable bed made for an excellent nights sleep. The room was large, with a good sized bathroom and a shower as big as some hotel bathrooms! Would have liked some Tea/Coffee making facilities in the room, but as we identified this beforehand and brought a small travel kettle. Continua a leggere

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No customer service here! Wifi is not working and staff wont help you!

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We arrived early in the morning and asked for an early check in. They had a room ready for us an hour later. The rooms are spacious and very clean. The location of the hotel is perfect. There is a lot of nice restaurants around and the shopping mile is close by. The staff spoke English well and were very helpful. I would definitely stay here again

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We clean and tidy, warm room. Good location for all public transport hubs. Very quite room as we were at the back location of the hotel. Good place to stay, very safe, good coffee shops local.

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Booked this hotel on a very good deal, location is superb where the underground is just 5 minutes away. A cafe nearby the hotel is marvelous too. The staff were very helpful, the room was clean and spacious. The hotel offered free wifi which was surprisingly very fast. Last but not least, the hotel offered free luggage storing service which allowed […] me to keep my luggage there and only took it back during the night. Overall 5 stars quality, Continua a leggere

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Easy to find, close to u bahn and x9 bus service to airport. Surrounding area quiet but plenty of great restaurants and choice of prices. Room good size, vclean and warm, free safe.

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Hotel was nice as well as breakfast. Great location. Parking is expensive per night, take it into consideration when you plan your trip. Even so there was wireless we could not get connected. SignaL WAS VERY LOW, no matter where we tried!!!!

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Easy to find. 3 minutes walk from Ernst Reuter Platz underground and bus stops for X9 express bus to Tegel airport. Great location for bars and restaurants. Room was spacious with a big walk in shower and heating was controlled from the room . Planning to go back to Berlin in the summer and I will stay here again.

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An outstanding little hotel, close to U-Bahn, Ku'damm, accessible to all sights. Lovely older building, beautifully renovated. Helpful staff, comfortable surroundings, would definitely stay again

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Cheap and decent location

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We were dead tired after the overnight flight form the US and had requested early check in if possible. We arrived at 10 AM and were not able to check in until 2PM. The staff seemed totally indifferent to our request even though we saw others checking in before us. The hotel is fine, but the staff could use some training on accommodating guests.

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The wi fi ón the hotel was not good it didn't work . And it was the same when we were there in the summer so it hasn't been improved :-((

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Staff were very friendly and helpful. Great location near to Berlin zoo. Comfortable hotel room with adequate sleeping and relaxing areas. Would stay there again. Plus, great value for money!

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ADDITIONALLY, THE HOTEL IS REALLY VERY WELL LOCATED, NEAR TO THE MOST IMPORTANT MEETING PLACES, IN CASES OF TOURS, AND CLOSE TO A BEAUTIFUL AREA FULL OF WARM RESTAURANTS. THE ATTENTION WAS VERY KIND AS WELL, AND THE PRICE IS WORTH.

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The hotel is very old with squeeky wooden floors. One hears everything and can't sleep at all. We changed rooms three times to get better Wifi, but I can't say it worked. Definitely not for someone who Has to be "in touch with rest of the world/work". Front desk people were nice and tried to help as much as they could. Location isn't that bad, but next […] time I would pick a hotel closer to everything. One big plus is a buss stop X9 two blocks away from which one can take buss to the TXL airport. Taxi is kind of expensive. Overall, unfortunately, I wouldn't recommend this hotel. Continua a leggere

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We were for 2 nights. Excellent location. No a/c. The pillows were so soft you may need 3 of them which they could not provide. It was a bit pricey hotel where breakfast was not included. Airport bus from the hotel was a blessing.

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Very good stay at this hotel. It's location is good, set in a very nice leafy suburb of Berlin. There are plenty of cafes and restaurants within walking distance. The hotel staff are very helpful and helped us with taxis and opening times of sights etc. Breakfast is fine and has a good choice. The u bahn is about 5 mins walk away and is on the direct […] line for Checkpoint Charlie and the Olympic Stadium ( which is well worth a visit). I would reccommend this hotel to everyone for its very reasonable rates and excellent location. Continua a leggere

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Only negative is that the elevator that accessed rooms in the rear was out of service throughout our stay. The plate on the front of the hotel had three stars, which corresponds in our view to its comforts, but we found it nevertheless well worth our stay.

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