The Palmer House Hilton Chicago

Truly a classy and luxurious hotel. The staff was friendly and accomodating.

Great location, beautiful hotel, rooms are small though. Terrific workout facility for small charge unless you are a preferred member.

The front desk staffer was very pleasant and helpful. She was well informed about the hotel services,the surrounding shops and the CTA(subway and bus service rates and locations).Her enthusisam had a positive effect on us. The lounge (Potter's) was great.The food and drinks were delicious!

I will now consider this my home in Chicago. Great location right on the Orange Line straight from Midway Airport. Excellent amenities ans neighborhood. Only wished they had a fridge; but that is good too bec it is more environmental.

Disappointed that no coffee maker was provided.

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We had a wonderful time at palmer house- excellent concierges' assisterd with our dining plansd , all staff were considerate and helpful and professional the setting is gorgeous and the exquisite lobbey is lovely to be in and managed to give the large hotel a very intimate vintage atmosphere.The location is excelletn for exploring Chicago . I highly […] recommend this hotel to anyone visiting Chicago. Continua a leggere

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Great staff, great location!

This hotel was very nice. The staff was extremely helpful and friendly. Rooms were smaller but the lobby was huge and inviting. This hotel was just one block off Michigan Ave. It was easy to get to just about anywhere The only complaints we have are that we had to pay to use the workout facilities and internet in the room. We thought it should have […] been included. There was free internet in the lobby but sometimes there was no place to sit. Continua a leggere

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i enjoyed our room and the hotel, We had bad service at the lounge and at breakfast. but still had a great time Tracey at the help desk was wonderful !!

This is our favorite hotel to stay in when we visit. Walking distance to the theatre distric and the oldest italian restaurant in Chicago.

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This is a wonderful historic and beautiful hotel. It is an art museum all by itself. Within walking distance of Grant Park and the Art Museum. The standard king room itself was small and the bathroom quarters very tight. We would love to come back, but may upgrade to larger room if financially possible.

The location was excellent and the Hotel was gorgeous. We only were able to eat in the more casual restaurant, but the menu was excellant. If we stay there again, I will be sure to visit the other eatery and stay a little longer (and not in winter) so we could enjoy more of Chicago.

Wonderful place chosen to host the Chicago theatre Unifieds auditions! Great neighborhood, very elegant and nice hotel. Great staff to provide all that you need in the hotel room and wi-fi available!

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Every time I stay at the Palmer House Hilton, once a year, I have the greatest experience. The hotel service is great and the accommodations are always stellar. The service by the front desk and concierge staff is always friendly and helpful. I have enjoyed my stay each and every time. Thank You.

The Palmer House Hilton in Chicago was everything I had hoped, except for one thing: I had clearly marked that I wanted a room with at least two beds, and when I checked in they had given me a room with a king bed only. However, they did provide a roll-away at no extra charge, so I am not sure what happened in my signing up for the room with two beds […] and check-in. Otherwise, the room was beautiful and very comfortable, and was quiet with no street or hall noise whatsoever. I would definitely stay there again. Continua a leggere

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This is an excellent hotel with a truly spectacular lobby and nice comfortable rooms. The staff are amazingly helpful and they allowed me to go to my room at 10 am. The hotel itself was built long ago for the the wealthy magnates that had.business in Chicago and it shows! The hotel is located close to the once swanky State Street, which has lost most […] of its upscale shops, including Carson Pirie Scott across the street.from the hotel. However, the hotel is situated close enough to the state or federal courthouse for lawyers and close to.southern Michigan Ave. and.the Art Institute. It is also near Grant Park, pretty much sitting right on the major subway lines, although the traitor OHare is a block or two away. My advice - stay here utglidning can. The only exception would be if you are on a purely shoppingtrip, in which case you.should stay up on Michigan avenue north of the Chicago river. Continua a leggere

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I thought the service, lobby ambiance, concierge floor and room were all excellent. I'm sure we'll be back again. Thanks, Frank

Loved the hotel! The lobby was warm and inviting. Our room was also very nice. We enjoyed our stay and would definately go back.

AS always the Palmer House is lovely. But our check in experience was not good. A very pleasant young man was training for the job and our check in took incredibly long and though he was assisted by a trainer the whole thing became absurd. There were four of us women traveling together and we huffed and puffed and pouted as we were explained the difficultiesof […] our reservation - through hotels.com but that was not OUR problem. Would suggest they do their training behind the scenes. Continua a leggere

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Elegant hotel, very convient to many good extablishments at a very reasonable price for downtown Chcago. Service for drinks in the lobby area was rather poor, after waiting for almost 30 minutes we gave up and went back to our room.

We take an annual trip to Chicago for the Christmas season and part of our trip always includes The Palmer House. We have never been disappointed with either our room or the service. All personnel are extremely pleasant and we like the location for walking and shopping on both Michigan Ave. and State Street. It's a beautiful hotel and we love the history […] associated with it as well. Continua a leggere

Got to the hotel early due to pending snow storm and was able to check in immediately! Beautiful room, beautiful hotel overall. Great bar in the beautiful lobby! Couldn't ask for more. A real jewel in a big city!!

This hotel is so great. I had been coming for years to visit the Trader Vic's in the basement, which is sadly moved now, but didn't know the rooms. I was delighted staying here recently, the rooms and lobby bar and restaurant are very beautiful. The room was almost shockingly lovely, with a very comfortable bed, and overall feel, great bathroom, very […] luxurious feeling overall. It's convenient to many restaurants in the downtown "loop" area, a little further from North Michigan Avenue area, but not too far from that either, especially in the Summer when walking is quite a nice walk. Its location is very convenient to most museums and cultural venues. Great, quick, really friendly personnel, at a Very Friendly rate which was wonderful. I was very pleased. The kids noted it was the nicest hotel they'd ever stayed in, and these kids' other parents are executives and accustomed to Westin et al, so it was nice to hear them enjoy this hotel also. Personally, I was very pleased staying here, and would highly recommend it, and definitely stay here again in Chicago. I loved it. :) Continua a leggere

We really enjoyed our stay at the Palmer House Hilton just before Christmas. The hotel is amazing, very vintage feeling inside, which gives it a lot of charm. The rooms are updated nicely (although I may have gone with something different than Art Deco), and very comfortable. The staff was friendly and very accommodating. We had a night cap and dessert […] in the lobby (which were delicious) as well. The only thing I would complain about is that it costs $50 to park your car there overnight. Which, I realize, is standard for downtown hotels, but a bit much. Overall, we felt we got a great deal on an awesome hotel. Continua a leggere

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I've stayed here many many times over the recent years. This time I couldn't believe the problems with the pool. The only changing room was a small Ladies room, which had a line of three families waiting. When I questiopned the hotel personnel, I was told if I wanted a locker I would have to pay for it and go to another floor to access the pool. Because […] I always use the pool I was actually mad. This renovation was ridiculous. Continua a leggere

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I absolutely love this place. The lobby is spectacular as are the ballrooms. I love the history and the spirit of the Palmer House. We loved it so much that we returned for NYE and bought our sitter a gift card so that she could enjoy the hotel as well!

This was the perfect setting for our three generation get away after Christmas. Convenient to shopping, restaurants and museums and a beautiful hotel.

I took my wife and 2 kids to Chicago for a fun holiday getaway and stayed at the Palmer House. We had a great time and enjoyed our stay. We all loved the grand lobby and found the location of the hotel to be perfect...walking distance to all the must see sites.

This hotel was very nice and clean! The problem we had was we booked on hotel.com and upon our arrival was notified by the hotel staff that the room we booked (2 double beds 2 baths) was a smoking room and they did not have any of these roooms available in non-smoking. To get a non-smoking room we had to down size to a 2 double beds one bath which was […] very small and we did not receive any discount for the smaller room. Continua a leggere

Although I only spent one night at the Palmer House in Chicago, IL I felt like I was royalty. Very elegantly decorated for the Christmas season. Truly enjoyed the hictoric background. Centrally located in the downtown area which fit the needs of my stay.

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amazing hotel close to the El, the museums, walk to great restaurants, etc, etc. GREAT hotel...

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This place is too old. Great location to Art Institute, but the place has a very outdated bathroom. Two to three stars max.

The Palmer House, a Chicago landmark in the Loop now deftly managed by Hilton, is opulent, elegant and convenient. The hallways are lined with framed photos of stars including Judy Garland and Frank Sinatra who performed in the hotel's Empire Room during its heyday. Our room was gorgeous and spacious, and everything was in good order. And a Starbucks […] on the ground level was a definite plus. Just steps out the door we visited the galleries of the Art Institute of Chicago, one of the finest art museums in the world; Millennium Park, where we enjoyed ice skating, Piet Oudolf's Lurie Garden and the world-famous public sculpture "The Bean"; and restocked our art supplies at Dick Blick. Family friendly, the swimming pool and jacuzzi were a great way to wind down the day. And thanks to Hotels.com, we got a screamin' good deal. When visiting Chicago, my family will never want to stay anywhere else! Continua a leggere

The hotel had a great concierge service that was incredibly helpful. No free internet without a membership to their pass though which is a little steep. Internet is free everywhere these days but not in a hotel that you pay good money for? Bag service was also key on departure day

I had a great time at the Palmer House!! The staff was very nice - even when I had l chapstick emergency at midnight!! Would highly recommend it!