Howard Johnson Inn and Suites by Vancouver Mall Vancouver

The receptionist was rude, short, and unwilling to provide the standard hotel service. And when she ran my credit card for incidental she charged it $50 and I was told that it was my bank Tharp charged me not her or the hotel when it clearly reads Howard Johnson hotel. Will never stay again.

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I was consistently impressed with the professionalism, courtesy and friendliness of the staff. They have strived to make my stay here pleasant and enjoyable and I would definitely reccomend this hotel for anyone to stay in on a long term or short term basis. The pricing is very reasonable for the service and accomodations provided. The inclusion of […] free breakfast in the price made the stay even that more reasonable and the quality of the food provided for breakfast was very good. This hotel is pet friendly and there are several areas in around the hotel where a pet can be walked. Continua a leggere

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Hairs and stains on the sheets and pillow cases

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Its a cheap room, no tub just a shower stall, poor breakfast, room is small 2-double beds and a rollaway. Hotel is in a great location for the mall and good restaurants. Close to interstate and gas. Kids like the indoor pool.

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We like the hotel and rooms. The room was clean. The only thing we were a little disappointed in was a shower no tub and no refrigerator/microwave. I suppose if we were staying more than 1 night I would have checked about a room with these features. They did have a breakfast of which I didn't partake. It seemed adequate. The highlight was having the […] pool open till midnight. The hot tub was very warm but the pool was lukewarm which w fine. The door says pool opens at 11 am but it's not locked. The desk clerk said I could go in to use the pool. I would stay here again. We hope to in June. Continua a leggere

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We will go back in a couple of weeks. We enjoyed our stay. It was good service for the amount of money that we paid.

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4th time at this location .

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our stay was fine. a little upsetting that there were people yelling in the hallway at 4am and again at 11pm on both nights. Did not even try the continental breakfast, fruit and muffins. Just was not into that on those days. Was nice to be able to walk to the mall for shopping and was a short drive to the waterfront and historical sites.

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The staff were nice but not helpful and unaware how to use their own computer system. Our room stank of cigarette smoke even though it was "non smoking". We asked for a portable baby crib and were told by the staff that "you wouldn't want to use it -- you know what I mean". We didn't expect anything nice based on other reviews we saw and it was exactly […] as expected - awful. Continua a leggere

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There are to many DRUGS surrounding this place! We had throw up on the trash can outside our room, found A Syringe on the ground outside in the parking lot just out to the right of the front door. Needless to say we will NEVER stay here again.

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Not the nicest place I have stayed. The blow dryer in the room sounded like it was going to blow up. The bed was comfy but I just was not overly impressed w the room. But if its an overnight stay it does the job.

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i thought it was pretty nice but no bath tub in the room sucked. It did have hot tub and swimming pool. I liked the fact that their was a computer and wifi. It was average.

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The staff at the hotel were great. The hotel seemed to be old.

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easy access and good location

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The bed is extremely uncomfortable, the breakfast is terrible.

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I know it is an affortable rate hotel but you dont get the attention you need. I had to use the same towels for three days. Bed sheets dirty, they werent clean when I checked in.

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The hotel was great, good breakfast, clean rooms. The beds are a little firm but very comfortable. Hot tub was wonderful, the pool however was waaay too cold.

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Liked the price and the area but the towels situation sucks really have to squeeze it out of them. The pillows were flat and some stains in carpet but staff nice and good breakfast. Overall average, quiet.

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Had a great stay with complimenry breakfast and they had a room during the holidays.

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The staff at this hotel is very courteous and helpful. The night staff was especially helpful, very much enjoyed our stay at this hotel!

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It look like under renovation. No towels in the pool. Pillows were Honorable. Vanity light didn't work then came on at 2 am. Location was good close to everything. Good thing there is new managment!!

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The people working there were very friendly and helpful; they let us keep our 2nd car there for 2 days while we went camping near Mt. Hood. The breakfast was pretty shabby, though.

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Thi s hotel was great the beds were litte firm for my taste, the staff was friendly andhelpful

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Booked this hotel due to convienient location north of Airport. Got in late and left early - were using this as a cheap place before moving on. Corridor smelt as we walked to room (did this use to be a smoking hotel?) but the room was fine. A good, clean, cheap hotel for a quick stay.

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Everything about this hotel was run down and grubby. The carpet in our room was either dirty or stained. The only plus was it is quiet and you could leave the window open plus it's cheap

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It was ok. The staff were very friendly and accomodating. The room though,looked like it had been through a war. I would not sit on the couch! It was pretty disgusting. The carpet was filthy and the shower door wouldn't close all the way allowing water to get on the floor. Coffee was not replenished.

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It was a little old and warn down, plastic sheets under bed which made for a horrible night sleep. Staff was friendly. Hotel lobby had a weird smell when we walked in.

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The lady who checked us in was really nice. The one who checked us out, not so much. There wasnt much food stocked either mornings for breakfast. Coffeee empty, frozen milk and the 1st morning we literally spit the OJ out. Hardly any fruit. The elevator rug was disgusting and the one bed had a blanket that seriously looked like someone had sliced it […] with a knife. We wouldnt use it. Over all it worked for the short amount we were in it at night but would not stay again. Continua a leggere

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Upon arrival at the hotel I was pleasantly surprise by the hotel. We found the cheapest one in the area but it is a clean, nice hotel. When I checked in we found that the house keeping staff was behind and it took them 45 minutes past normal check in time (3:00pm) to finally have our roon clean and ready for us. The front desk took my credit card and […] informed me the charges would come off after check-out. I immediately know this was wrong as I had booked online and the charges for the rooms had already been processed. When informing the clerk of this mistake she would not change her mind. I had to call hotels.com and have them call the hotel before they would finally agree that the room was already paid for. Thankfully this process filled the time it took to get our room cleaned. Once we got to our room it was nice and clean with a good AC unit. We had a nice stay the rest of the trip. The breakfast were good, small muffins, toaster waffles, cold cereal and coffee or tea. The wifi was not the best and I gave up using it after the first day. The hot tub was a wonderful way to end the day. It appears the hotel is slight understaffed at the present but overall I would say it was a good stay. Continua a leggere

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I would have to say that the customer service was great. The housekeeping was not up to standard...They did not change the sheets on the bed for three days, one maid left their drink tipped over in a chair, there was something stinky on the floor by the desk and on the last day they ran out of cups for water and coffee. The complimentary breakfast was […] uck..the toaster was broken and burnt the frozen waffles and they ran out of little muffins at 7:30 a.m. Continua a leggere

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I picked one of the lower-priced hotels in the area since was for a short stay...I wish I (and my family)would have been able to stay longer to enjoy the room! It is located near a shopping mall and restaurants - even though there is a complimentary breakfast served. This was a wonderful hotel for a great, low price! I highly recommend, and I travel […] often;) Continua a leggere

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The towels were stained and yellow (white towels). The pool needed to be cleaned and water needed to be changed.

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the carpet needs to be replaced. Very dirty and stained. Other wise. Great!

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Not too bad if you're on a budget. Overall experience wasn't too bad. Staff was very polite

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. Roadway motel in Vancouver WA. room dirty, no towels, refrigerator broken, Wi-Fi not working, swimming pool closed, no food at continual breakfast was told just ran out 4 days in a row, 5 car loads of homeless people living in parking lot and using motel facilities, little kids running in hallways all night and day, employees bringing kids to work, […] I am retired now so only stay in motels about 15 days a year but when I was working I stayed in motels 4 days a week for 38 years and I have never had a worse experience ever. will never stay in a Roadway motel again. BAD BAD BAD Continua a leggere

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a very nice hotel...wonderful price and staff...good location...close to most everything...i will stay here again...

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It was great

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Rooms need new carpet and linens.

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Uneasy Stay! Guests loitering in the parking lot late into the evening.. Luggage all over the entry way. Playing Basketball in the Parking Lot. Wouldn't move as I drove in. Someone knocking on my door in the middle of the night and in the morning. "wrong room" Hotel Management seemed to lack control of large groups.

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The hotel as customer service is excellent, but the housekeeping it was not clean. Our sheets were not change, our mirror was dirty, in the shower the maid didn't even wash it and to make it worst she didn't even empty out the coofee maker I had to wash out the pot my self so we can do our coofee !!! Were is the supervision is my question. We will never […] go back !!! Continua a leggere

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the rooms are clean, the one problem we had we did not had towels in room. But staff was really nice and got the towels to our room. Breakfast was not the best. But they had fresh product.

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The pool and hot tub were a welcome end to a long drive.and the extended hours gave us time to enjoy the facilities before bed g E

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Clean, comfortable bed, walking distance to great indoor mall, enjoyed the hot tub.

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This wasn't a 5 star hotel, but was a decent place to stay and rest your head at night. It was in a very convient location and the staff was friendly. My family planned a weekend of events in Portland and utilized the room to rest at night,shower and swim in the indoor pool. My kids said the breakfast selection wasn't the best but I guess you get what […] you pay for. I would stay here again. Continua a leggere

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The room had a strong beer smell. The ice machine on my floor wasn't working. The jacuzzi was being repaired. The only thing working was the pool and it was freezing so the helpers turned up temp for us. The maintenance guy said the franchise owner was too cheap to fix stuff. I will never go to that Rhodeway again & ask every detail if I ever have no […] other options. The 1st 2 ladies at desk were super nice, the day girl was not. Continua a leggere

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We stayed 2 nights. We were on a very tight budget. This hotel was perfect for what we needed. We had a non smoking room that was very clean. Internet was a little hard to get on the 3rd floor, but it did work. No complaints at all.

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the people in the next room had their TV on all night and I never could get the front desk to do anything about it. Because of their cheap rates this motel does not attract the most considerate kind of clients.

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