Extended Stay America Little Rock - West Little Rock

When asked at checkout, "how was your stay?" I stated, "very nasty." The desk clerk respond, "I'm sorry" and went about her gossiping. She could care less. The toilet hardly flushed, the bed was hard, the carpet was stained. Supposedly, we had a signature room that was remodelled. Our king size we reserved was not available, so we were stuck with that. […] The bathroom was not clean. Human hairs from "private parts" were on the shower walls Tan stuck in the bath towels. It reminded me of a illegal drug house off the movies. We asked for extra blankets and they were old & falling apart. They had stains and cigarrette burns/holes in them. Soooo disgusting. We will NEVER stay in an extended stay hotel again. Thank you - Aimee Continua a leggere

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Green fungus growing under the toilet seat, cigarette burns on tub and blanket, coffee maker covered in a sticky goo...kitchen came with one fork, one spoon, one bowl...a beat up old pot with no lid. When internet service went out, the desk clerk told me to call their internet provider myself. The smallest room in the ESA chain, suitable for maybe […] one person for one night. The two of us were tripping over ourselves. Some of the "guests" have been there for over two years...think they own the place....smoke outside your door, smelling the place up...butts litter the outside common areas. Continua a leggere

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Upon arrival the customer service person was not very polite although I pay part of her salary. She was overly rude I think because I arrived late and maybe she was in bed. I made my reservation through hotels.com and she seem not to be familiar with the service. She gave me a room already occupied and when I opened the door it scared to fire out of […] me when the renters screamed. Continua a leggere

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Stay was great for the price except the fire alarm went of in the A.M. throughout the facility and took nearly 20 minutes to shut off. It was freezing outside and ear piercing inside. Lol... Wonder if this happens frequently with stoves in each room?

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Vending machines did not work. Room had dead bugs in the cupboard and in the bathroom.

I requested non-smoking. the 1st room reeked of smoke - 2nd room a little better, but still smoky. I will never stay here again.

The room was not clean and I found a bug in my bed. I went down the front office and all they wanted to do was give me clean sheets. I didn't even walk around the room with no shoes on, it was that bad.

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Service was un-noticeable. No help at all. Room was good but was a hole in the bathtub surface. Condition of overall hotel was adequate. I would not recommend this to anyone except those just looking to save a few bucks and don't care about the rest of it.

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After checking in to the hotel there were several things wrong with my room. My reservation was for a non-smoking room and was given a smoking room. It was stated that is all that was available. I called down to the front desk clerk and he stated that he would try to find a coffee pot for my room and would be calling me back. I never heard back from […] the clerk. I was there on business and would be staying about a week. After returning from work, I walked into the office and the same clerk was there. I asked him if he ever found a coffee pot and he stated that he had forgotten to look for one the night before. He apologized, at that point the manager came out and asked what the situation was. I explained what had happened the night before, and found out that the room that I was checked in to was not supposed to be rented. It was on a do not rent list due to maintenance issues. The manager was very apologetic and immediately offered me an upgraded room. He personally walked me to another room and had me walk through to ask if this was acceptable and I stated that it was. I then moved my personal belongings down to the new room. It was stated that it was a Non-Smoking room. However, you could tell that someone had smoked in there. The overall room was ok. As I started to unpack, I noticed that is was not as clean as I thought. There was a caked on something on the table. The bathroom was not fully clean and there were ashes and other debris on the carpet. The bed had a top sheet and the cover. No additional blankets were provided. It was 10 degrees out in January. Though the manager was quick to make adjustments and was very helpful. The overall experience of the cleaniness of the hotel and attention to detail was lacking. It was stated by a placard in the bathroom, that only after 7 days of stay would your room be cleaned by a maid service. I was there for 5 days. Not wanting to complain to the manager again. I endured my week and could not wait to check out and Continua a leggere

The front desk clerk was rude & dressed unprofessionally. Her shirt was unbuttoned, her sweater was about 5 sizes too small, shirt was untucked, pants were way too low & her belly was exposed. There were hairs in the bed, therefore I would not sleep on it. There were previous occupants hair in the shower & on the countertop in the bathroom.

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Room was very loud. Could hear the guest next door showering like they were in my own bathroom. Strange knocking sound started around 6am.

If you like the smell of urine, this hotel is for you! This is definately a monthly rental hotel with no attempt at keeping the hotel decent for nightly renters. We had drug seeking hotel residents asking us for money and/or drugs the moment we walked into the front lobby. There was nobody available at the front desk to check us in upon arrival. Numerous […] tenants had their music up very loud with their doors open having a party between rooms. The room smelled like urine and you could tell the place had not been cleaned properly in a very long time. If I hadn't arrived so late and was leaving so early in the morning I definately would have found another hotel! Do not stay at this hotel unless you want to be surrounded by drug and alcohol induced parties! Continua a leggere

great rate. close to shopping and food.great location.will use anytime flying out of lit.

Room stunk of cigarette smoke even though it was a non-smoking room. Manager even sent in cleaning crew to respray air freshener right before I went to my room. It was so noisy that I did not get to go to sleep until after 5:00 a.m. and had to get up at 6:30 a.m. You could hear every person in every room that adjoined mine and the ones that were above […] mine. Never again! Continua a leggere

I booked this hotel through hotel.com and price seem reasonable and it was close to airport. I travel constantly and I like to stay in a comfortable hotel. Who doesn't! I phone the hotel and someone told me they offer shuttle service, but when I got there they said no shuttle service. I was mad! I had a ride a cab which cost me 30 bucks. Once I arrived […] around 11:30pm, there were no one available in the office. It was closed! Talk about frustration. The hotel itself has a lot of trash outside the room and I dont know if they clean it often or not. To be fair, the room itself isn't too bad. But the whole experience for me is just bad. I'm never staying in their hotel again. Continua a leggere

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Ella could not have been nicer or more accommodating. She made sure we had everything we need and checked on us later. The facilities were excellent.

Nice, friendly staff. No-frills, but was great for my trip!

The staff was friendly, and the room was very clean. The bed was a little stiff for my personal taste, but ok. The hotel had a lot of guests that weekend and were short staffed on housekeepers, so the trash cans at each of the stairwells was overflowing...but kind of to be expected in those circumstances. They could do a little maintenance on some of […] the rooms, I would imagine since the shelf brackets for the bathroom shelf were coming out of the wall. Other than that, it was not at all a bad experience. Continua a leggere

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The front desk employees are very helpful and curteous. The hotel is conveniently located. However, the room needs some renovation or upgrade. Things are not as clean, smell damp, and musty. There was no ventilation fan in the bathroom. The room was supposed to be smoke free, but you can smell smoke leaking from neighboring room. If you are stuck and […] need a room, it's a good deal for a short night stay, but I would not recommend for a long stay. Continua a leggere

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Just dirty all around, smaller rooms then other extended stays.

Wir haben schon ca über 100 Hotels in den USA übernachtet, aber ein so schmutziges Zimmer haben wir noch nie gehabt .Kein Stern für dises Hotel! Wände verschmutzt,Schränke und Schubladen sehr verschmuzt, Tepichboden dreckig, WC und Bad .schmutzig. Schmuzige und alte Wäsche von vorherigen .Hotelgästen hinter dem Fernsehschranck. Wir hatten 2 angebotene […] Zimmer wegen diesen Gründen reklamiert, konnten jedoch wegen der Uhrzeit ca. 21:00 Uhr und der ungünstigen Lage vom Hotel nicht mehr abreisen. Außerdem war das Hotel im vorraus schon bezahlt, nansonsten wären wir sofort wieder abgereist. Das dritte angebotene Zimmer war in der gleichen unsauberen Zustand Continua a leggere