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numero verde 800-917959 oppure 02-91483500Lun-Ven 08:00 - 23:00 Sab 08:00 – 22:00 Dom 09:00 – 23:00
"ottimo rapporto qualità prezzo"Recensito da un utente di Hotels.com in data 17 gen 2013
Hotel ben tenuto, confortevole. Ideale per chi vuole stare in downtown. Siamo stati anni fa in hotel analoghi che però costavano di più. Offre più di quel che credevo, anche se il parcheggio e la navetta per l'aeroporto sono i punti deboli. Ma se si è a piedi è perfetto. Alla reception Anisa è molto helpful e in generale sono molto disponibili
"Bella zona da visitare"Recensito da un utente di Hotels.com in data 9 gen 2013
Sito nella zona di LaJolla,che andrebbe visitata,questo Hotel dispone di camere grandi e ben pulite.Nel complesso non potrei lamentarmi se non della rumorosita delle camera che con finestre oramai datate (dispongono di un solo vetro) mi hanno privato di un sonno tranquillo(la finestra dava sul parcheggio).Concludendo,non mi sentirei affatto di sconsigliare questo Hotel.Probabilmente ci tornerei.
Recensito da un utente di Hotels.com in data 13 dic 2012
L'ospite non ha lasciato commenti.
Recensito da un utente di Hotels.com in data 12 set 2012
L'ospite non ha lasciato commenti.
"Un assaggio di California"Recensito da un utente di Hotels.com in data 11 set 2012
Alla reception 2 signore salutano con un mega sorriso ed un “benvenuti in California”, e ti aprono le porta al loro piccolo hotel su 2 piani. A prima vista sembra un motel, ma al suo interno racchiude un angolo di verde e di pace che ti fa sentire come su una piccola collina al di fuori della città. Semplice e pulito, è un ottimo punto di partenza per girare la città e raggiungere le spiagge.
Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica dell'hotel.
All'arrivo vengono richiesti un documento di identità comprensivo di fotografia e una carta di credito per eventuali spese accessorie.
Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
**Questi servizi potrebbero essere disponibili solamente in alcune camere o in alcuni alloggi. Alcuni servizi potrebbero comportare un supplemento.
Bella Tosca Day Spa dispone di 15 stanze per trattamenti, anche in coppia. I servizi offerti comprendono massaggi, trattamenti per il viso, impacchi corpo e scrub corpo. La varietà di trattamenti terapeutici offerti è molto ampia e comprende: aromaterapia. Questa spa è dotata di una sauna e una vasca idromassaggio. Oltre a godersi il relax, i visitatori di questa spa possono usufruire di: boutique.
I minori di 18 anni non possono accedere alla spa senza la supervisione di un adulto. Gli ospiti con meno di 18 anni non possono accedere alla spa.
A pagamento è possibile usufruire della colazione con buffet caldo e freddo, servita tutte le mattine alla caffetteria nei seguenti orari: 6:30 - 10:00.
Terrace Cafe: coffee shop con una magnifica vista sulla piscina, che propone cucina americana e serve la colazione, il pranzo, pasti leggeri e stuzzichini. Viene offerto un menu per bambini.
È disponibile il servizio in camera con orario limitato.
Sono presenti 3 piscine all'aperto e una vasca idromassaggio. I servizi ricreativi comprendono anche un centro benessere, una sauna e un bagno turco.
Le attività ricreative elencate di seguito sono disponibili in loco o nelle vicinanze. È possibile che siano a pagamento.
Le tariffe e cauzioni seguenti sono addebitate dalla struttura al momento dell'erogazione del servizio, all'arrivo o alla partenza.
È possibile che questo elenco non sia completo. Tariffe e cauzioni potrebbero non includere le tasse e sono soggette a modifiche.
Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica dell'hotel.
All'arrivo vengono richiesti un documento di identità comprensivo di fotografia e una carta di credito per eventuali spese accessorie.
Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
Questa chiesa, eretta nel 1769, è stata la testa di ponte della Spagna in California. Nelle vicinanze, gli edifici storici di Old Town ospitano bar e ristoranti alla moda. Le attrazioni principali includono anche il parco a tema SeaWorld, lo stadio Qualcomm e il Mission Bay Park, il parco sul lungomare più grande del paese. A sud, a Point Loma, è possibile ammirare la vista panoramica di San Diego dal Cabrillo National Monument.
mostra tutti gli hotel a San DiegoL'ospite non ha lasciato commenti.Recensioni obiettive Hotels.com
L'ospite non ha lasciato commenti.Recensioni obiettive Hotels.com
L'ospite non ha lasciato commenti.Recensioni obiettive Hotels.com
"Great and comfortable"
Always a great experience. The rooms are perfect the beds and linens are so nice and comfortable. Check in was quick and staff friendly! Also they offer in room check out which is also convenient! Stayed in a tower room which is nice because the views of the garden are nice!Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center Thank you for your review. You say it's always a great experience, so I'm guessing you've stayed with us before -- thank you! We appreciate your nice comments on the beds, our gardens, the in room check out process and most especially, our "quick and friendly" staff. We look forward to your next visit!
"close to shopping and close to tram."
We enjoyed our stay, we would recommend to others.Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We are so pleased you enjoyed your stay and have passed along your recommendation to others via your online comments. We are close to the largest shopping mall in San Diego – Fashion Valley, and the trolley (both walking distance, directly behind the hotel). The trolley takes visitors to various San Diego places of interest and is a very accessible and economical way to do so. Again, thanks.
"Tired and outdated"
I travel 100 nights a year for business. This is one of the worst hotels ever. Rude staff. Old and run down. Stay anywhere else.Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center The Town and Country has numerous business travelers that have been staying with us happily for years. We would love to turn your review around with another opportunity to serve you. Please ask to speak to someone about this. There is information about the ESC program on our website. Our staff also is normally ranked very high, however we do apologize that they were not in your case. We do thank you for all your feedback and do hope to hear from you.
"Parking"
I was scared because I had to walk quite a distance in the dark to my room. All the parking near my room was taken by people attending an event at the hotel.Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center Our apologies for the lack of parking near your room due to another event going on at the hotel. We do have staff and 24 hour security patrolling the hotel grounds, and either of them would have been happy to take you to your room. We will pass this along to the Ace Parking staff so that they can offer this service to guests. Thank you.
L'ospite non ha lasciato commenti.Recensioni obiettive Hotels.com
"disilusioned!"
I felt deceived by the way the hotel is portrayed on the website. The hotel's picture shows a small intimate and cozy retreat, that is the picture of just one part of the hotel. the building where my room was is far from where I checked out, the building has a grey look to it, it is grey cement block. it is hard to find, I asked one of the employees […] to help me find the building I was staying in and she replied she was not familiar with the area. Continua a leggereRecensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We regret that you felt disillusioned by our website. We do show pictures in our photo gallery of various guestrooms and mention that they are in tower and bungalow buildings. We also mention that we are situated on 32 acres, which include two gift shops, a full-service spa, salon and fitness center, 5 restaurants, 3 pools, etc. Our employees should all be familiar with our property and have access to property maps and signage throughout the property to assist guests in finding their way. I regret that you one you spoke with was unfamiliar and unable to assist you, she should have requested assistance from another employee. Our apologies that you were not happy with your stay but please know that we value your feedback.
"id stay again!"
great staff, room, grounds, food, and location! enjoyed my stay!Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We are so pleased that you thoroughly enjoyed your visit with us from the staff, to the rooms, to the grounds and the location. We can't wait to have you join us again and thank you so much for posting your review online.
"Nice room, but beds are UNCOMFORTABLE!"
The overall experience of the hotel was great but the beds are hard as rocks! We tried 3 different rooms and the beds are all the same. I needed a massage after sleeping on these beds.Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We’re so pleased that you enjoyed the overall experience of the hotel, but dismayed about the beds being too hard. I know everyone has different tastes, but trying three beds and still not being comfortable means we didn’t succeed in making your stay a good one and we do apologize.
"DO NOT STAY HERE!!"
This hotel was awful. I stayed only 1 night, but it was one of the worst hotels I have ever stayed at. There was some gross goo on the counter in the bathroom (all over it), and the faucet looked like it had never been cleaned. The windows would not close so it was very cold in our room at night. There were a lot of very loud teenagers staying at the […] hotel who woke us up at all hours. That is not the fault of the hotel, but the open windows did not help as they congregated outside of our room. The sheets had pills (bumps) all over them and were very uncomfortable and the pillows were flat and useless. The wallpaper was peeling also. Honestly, I don't care that the decor was from the 80's - it was 1 night and that doesn't really impact me. But the place felt dirty. Also, I asked the front desk for some recommendations of where to eat, and the ONLY place they would recommend is their own restaurant. I would not stay here again!! Continua a leggereRecensioni obiettive Hotels.com
"In need of a major overhaul."
An average hotel that could use a major overhaul. Clean room and comfortable bed but bathroom was micro mini. Overall, no major complaints.Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We are currently spending money on a major renovation of the hotel and ask for your patience during this time. We are doing it in a manner to cause the least inconvenience our guests, but we are very excited about it. Thanks for staying with us. We appreciate your patronage.
"Being charged to pick up a box sent to my room"
The hotel is difficult to move luggage about. The lock up the luggage cart and it's not clear who you have to call to get one unlocked. When they do unlock them, you're now bound to a staff member to help. I went to the hotel for a tradeshow on-site. My company sent 1 pop-up banner, 1 small-medium sized box of give-a-ways and 1 small box of literature. […] I was staying for 1 week (over $1,200) and when I arrived, I was told I had to make my way to the back area where boxes were stored. I was then charged by weight of box at $10, $10, and $25 to have them received. Folks this is the first time I have ever been charged by the hotel I was staying at to receive a box. Breakfast was not impressive unless you're talking about the charge; then it was quite impressively large for what you get. Dinner at on-site steak-house completely was terrible. Steak was undercooked, shoe-leather dry on the outside, and had the taste of dirty grill on it. Two bites and I was done trying to chew my filet mignon. Wait staff was clueless to the fact that I ate my veggies and left the meat. Continua a leggereRecensioni obiettive Hotels.com
"Had a very nice stay"
Very nice stay there I took my mom for relaxation and the beautiful gardens she loved walking around the wonderful walking paths with the gardens in full bloom and the ducks in the fountain very very nice thanks for a memorable trip!!Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center Thank you and your mom for staying with us for a relaxing visit. We thank you for taking the time to post your review and welcome your also posting a few pictures if you have them of the gardens in full bloom and the ducks in the fountain. Spring is definitely a beautiful time here in San Diego and at the Town and Country. We look forward to welcoming you both back for another memorable trip in the future.
L'ospite non ha lasciato commenti.Recensioni obiettive Hotels.com
"Not what I paid for"
I paid for a king room for my anniversary and they put me in a room with 2 double beds. We drove in at 2 AM and he front desk didn't think to tell me about the switch, so I discovered this when we were already at the room. The carpet was crunchy and I didn't want to be in there without shoes on. The front desk people the next morning were more helpful […] and were able to give me a full refund, so we went somewhere else. Continua a leggereRecensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We are so very sorry that things did not go well for your special anniversary night here at our hotel. Unfortunately we were very close to being sold out the Saturday holiday weekend you visited and we were not able to accommodate your request for a one-bedded room. There was no mention in the notes that this was for an anniversary, however I am pleased we were able to get you your money back so you could secure another room at another hotel. Our sincere apologies to you.
L'ospite non ha lasciato commenti.Recensioni obiettive Hotels.com
"Has everything you need in one place"
We loved this hotel. We just wish we were staying for more than one night. We stayed here after a trip to the San Diego zoo. They had multiple pools that looked great but we weren't prepared to go swimming. They have 4 onsite restaurants. We ate at 2 of the restaurants and were not disappointed. They have an on-site spa and salon. I would come back […] for a few days of relaxing in the sun and some pampering. Continua a leggereRecensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We would love to have you back for a longer stay – come any time! Not only can you relax in the pools, but perhaps this stay you can visit one of the other wonderful sites that San Diego has to offer. Thanks for taking the time to post your review following your stay.
L'ospite non ha lasciato commenti.Recensioni obiettive Hotels.com
"OUTDATED ROOMS & OVER PRICED FOR WHAT YOU GET!"
We stayed here a couple nights, then moved to a different hotel...It seemed like the staff didn't really care about their guests- UNLESS you were using the convention center or having a large event..No laundry service on site, no elevators in most of the buildings & the property is so large- they give you a map, or will drive you around the property […] in a golf cart. VERY EXPENSIVE for such an old & outdated hotel. The only restaurant on site- was closed, so you have to find else where to eat & no room service. For a "Full Amenities Hotel" they really are NOT! They also screwed our rooms up & treated the other couple we were with, just as poorly. We will NOT be going back, but we do recommend the Sheridan by the airport..cheaper prices & better quality:) Continua a leggereRecensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center Thank you for staying with us last summer. We appreciate all your feedback, but did want to clarify a couple of statements that were made. We do have a laundry room on property and 5 restaurants and room service, as well as elevators in both high rises, just not in the two story bungalow area. I checked the restaurant schedule for the couple of days you stayed with us and found that room service was open 6am-midnight, Trellises Garden Grille (breakfast, lunch and dinner), the Sunshine Deli (7am-10pm) and Charlie’s (dinner only) and Kelly’s Steakhouse (dinner only 1 of the nights) . We have a schedule available to all guests and I am sorry if it was not provided to you. I also saw notes in your reservation saying you wanted to extend your stay with us, but the rates would be higher than what you received through the online site you booked with so you did not extend. I regret that due to hotel occupancy we were not able to extend the same rate to you. As I mentioned, we do appreciate your patronage and would like to have another opportunity to serve you so that you can get a chance to see what all our 32 acre property has to offer our guests. Thank you.
"Will not stay here again"
I was attending a conference at this resort. Myself and 2 other colleagues reserved 3 rooms with king beds. 2 of my colleagues were checked in by 11amd and myself at 2pm. All king rooms were gone and we were left with rooms with two doubles. When I contacted the front desk, I was given the feeling of too bad so sad and the girl actually politely hung […] up on me. If it would not have been a hassle for the purposes of accessing the conference, I would have went to the double tree up the road. My room was literally in the furthest corner of their 63 acre property and had a hotel roadway that was noisy. If you books a king room, I would suggest getting there at the crack of dawn to secure a king bed as there policy states, they are first come first serve.while I understand this policy, most hotels do not allow check-in until 2-3pm and I would agree if they released the king beds after early check-in time. This is not fair to the customers who paid for a room and had no shot at actually getting what they reserved. Continua a leggereRecensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We do regret that you were not secured the requested bed configuration when you checked into our hotel. It is a request, but there is simply no excuse for the impoliteness of the front desk employee. Were you offered a room change when another room became available? We do apologize to you and regret that you will not provide us with another opportunity to serve you in the future. We do thank you for your comments.
"Do not go here"
Hotel was dirty! A lot of weirdos lingering around. A man was waiting to outside my hotel room when me and a friend came back to our room. We called secuirty who didnt even make it to our room almost a half an hour later! I would not recommend this "resort " to anybody.Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We are obviously very concerned about your comments. We would like to address the issues you mentioned personally with you and ask that you contact our Executive Assistant Manager at your earliest convenience. We do have 24 hour security on property and there should not have been a delay in responding to your call. We would also like to address the lack of cleanliness you mention so we follow up on this. We do thank you for your input, but would really appreciate more information. Thank you.
"Great hotel for family"
Clean room. Nice decor. Pool heated and whirlpool was nice. Open til 10 pm. Good restaurants on siteRecensioni obiettive degli ospiti Expedia
Risposta della struttura Town and Country Resort & Convention Center Thank you so much for posting our review on Expedia. We appreciate your kind comments on the room, decor, restaurants and the pools and Jacuzzi. We look forward to the opportunity to serve you again in the future.
"More than enough"
We've stayed @ several hotels in San Diego - for the price, this one exceeds the others in terms of value! Yes, it's a little dated, but very clean, well kept (beautiful!) grounds, and an accommodating staff. Huge mall right behind the hotel (don't worry, it's buffered by a charming little creek), and the cross town trolley is right there also. We were […] in town for the bowl game (sic 'em bears!) & got to the stadium & in our seats in 27 min. Wow! Plus only 15 min. From beaches, la jolla, just about anywhere. The hotel wasn't our main attraction, but it sure was nice to come "home" to for a few days. Bathroom was small, but the shower was great! Really, no complaints here. I'm smiling! Continua a leggereRecensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center Thank you for your wonderful and very thorough review about your room accommodations, staff, our beautiful grounds, as well as the mall and trolley next door, and our close proximity to local beaches. We are so pleased you enjoyed your stay here for the Bowl game and look forward to having you back with us again in the future.
"Good location and good value."
Good central location - close to everything. A little run down. Rooms ok. Slow check in.Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center Thank you for submitting your review online. We do appreciate your feedback and appreciate that you enjoyed the centralized location we have in the middle of Fashion Valley/San Diego - freeway close to all the city has to offer. Please know that we are in the midst of redoing all of our guestrooms so they will be better on your next visit here and we will address the slowness at the front desk as well. Again, thanks, we look forward to having you with us again.
"Close to Quallcom"
Picked hotel because of location because we were going to a football game. Booker 3 rooms, all with two queen beds. We got full sized beds instead. But since it was such a quick trip didn't complain. Also our traveling friend had already checked in. The beds themselves were not a comfortable as I would like.Very esy yo get to the train to go to Qua […] lcomm Continua a leggereRecensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center Thank you for choosing our hotel for your recent visit to Qualcomm Stadium for a football game. I hope that you enjoyed the game, whether it was a Charger game, or one of our Bowl games! We are very convenient right on the trolley line for easy access to the stadium. I regret that you were not provided with your requested bedding type, that is only a request and we are not able to guarantee it, but do make every effort to do so. I hope you will choose us again on your next trip. Thank you for your input.
"A friendly hotel"
everything was clean and neat.The staff was very friendly.I thought I was on a cruise ship.They were a notch above hotels in the same price range.Recensioni obiettive degli ospiti Expedia
Risposta della struttura Town and Country Resort & Convention Center Thank you so much for your kind comments on our clean and neat hotel and friendly staff! We appreciate that you felt we were a notch above other hotels and will pass your comments along to our employees. We look forward to serving you again soon.
"Great hotel in San Diego"
Great value on San Diego's Hotel Circle North. Located close to all of the major area attractions and the city tram's Green Line runs just behind the hotel's property line.Recensioni obiettive degli ospiti Expedia
Risposta della struttura Town and Country Resort & Convention Center Thank you for staying with us and for all your wonderful comments on your room, close proximity to San Diego’s major attractions and the trolley line right next door (connected via a foot bridge). We thank you so much for your comments and look forward to having you back with us again soon.
L'ospite non ha lasciato commenti.Recensioni obiettive Hotels.com
"Great Hotel! Great Price!"
Great Experience! Comfortable Beds! Pleasant Check in!Recensioni obiettive degli ospiti Expedia
Risposta della struttura Town and Country Resort & Convention Center Thank you for letting us know that you had a great experience as a guest of our hotel. We appreciate your comment on our comfortable beds, good check in process and our pricing. Thanks -- and can’t wait to have you with us again.
"Great place to stay"
Rooms were comfortable and staff was pleasant. This hotel comes highly recommended.Recensioni obiettive degli ospiti Expedia
"Clean, Nice, Convenient"
Fairly clean, large hotel. Stayed in the Royal Palm Tower which was in the back of the hotel, near the trolley line and pedestrian bridge to fashion square. Fairly quiet (despite the exterior corridors. Large room, clean. Would stay again for its convenience to the trolley station and the mall.Recensioni obiettive degli ospiti Expedia
"Straigh Baller"
I had an absolute blast. Will definitely come back and recommend to others.Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We're so pleased that you had such a terrific time here at the Town and Country and in San Diego! We also can't wait for your return and appreciate your recommending us to other and for taking the time to post your review. Thank you.
"Charming location, excellent staff"
The staff was wonderful, the room and grounds were clean.Recensioni obiettive Hotels.com
"Town and Country geataway"
The hotel grounds are beautiful, but the rooms are in dire need of updating. The food choices at the restaraunts were good and the quality for the price is okay. The staff in all facets were wonderful.Recensioni obiettive degli ospiti Expedia
Risposta della struttura Town and Country Resort & Convention Center Thank you so very much for posting your review. We appreciate your wonderful comments on our staff, the location of the hotel, our restaurants (and food choices within) and our beautiful grounds. You did mention that our sleeping rooms are in need of updating and I wanted to let you know that we are already in this process and should have over 350 rooms done by the end of the year and the rest by early next year. All 1,000 rooms will be refreshed and modernized so you will notice a change when next you return to the Town and Country. Again, thank you for your comments and we look forward to hosting you again soon.
"Only if y ou have to stay here"
Waited in a long line at midnight to check in. Not good for someone traveling on business that just wants to get to the room and go to sleep. Was sent to a room way out on the end of the hotel almost felt unsafe walking there as all the rooms have exterior doors and this is a large property. The lighting on the way to the room was also poor. When I […] finally made it to my room it was damp like the carpet had been cleaned and not allowed to dry properly. The carpet was damp but the bed felt damp as well. Will not stay there again and not sure how they got the 3.5 rating I saw on expedia :( Continua a leggereRecensioni obiettive degli ospiti Expedia
Risposta della struttura Town and Country Resort & Convention Center We do apologize that your bedspread and carpet were not allowed to dry properly before opening the room to a guest. This is not acceptable. Also, we do have 24 hour security available, so if a bellman is unavailable to escort guests to their room because they are busy with another guest, security could also assist. Again, our apologies to you. Management is copied on all reviews so has been made aware of the issues you mentioned.
"Hotel was over priced for what you get ."
Outdated rooms...smelled funkyRecensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We’ve just completed our 118th room and are working our way through the rest. When we are finished, all 1,000 guest rooms will have been refreshed from floor to ceiling with softer floor and wall coverings, drapes, bedding and new 32 inch HDTV’s. Thank you for your input, we guarantee a much better visit should you decide to visit with us again and your review has been shared with all management.
"Disappointing stay"
Upon check in I was informed that I would have to pay $8 a day for parking. Seriously? I'm a guest at the hotel and I have to pay for parking run by a private company. I reserved a room with one king size bed. When we got to the room there were two queen sized beds. I called the front desk and told them what I have reserved. The desk clerk informed […] me that they realized with I had asked for, but that no rooms with king beds were available. They should have informed of that at the front desk when I checked in. Handles on the cabinet housing the TV were broken and could not get the doors open to view the TV. I called the front desk again, and then informed me that they would send someone from maintenance up. They never showed up. I finally pried the doors open using my car keys. Very disappointing stay at what I thought was a high quality hotel. I won't go back. Continua a leggereRecensioni obiettive degli ospiti Expedia
Risposta della struttura Town and Country Resort & Convention Center We are so very sorry that you were disappointed with your stay and apologize for the inconvenience of having two beds instead of one and the problem you had with the television cabinet. I have reported this personally to maintenance to make sure it has been taken care of like it should have been while you were here. Regarding the parking, we will double check with Expedia to make sure the rate is posted on their website and the confirmation you receive from them. Thank you for bringing these matters to our attention.
"great pools"
3 great swimming pools! lots of beautiful gardens! you have to pay for internet, parking and there is no complementary breakfast. other than that, it's super clean, nice and if you go when the roses are blooming is soooo beautiful!Recensioni obiettive degli ospiti Expedia
Risposta della struttura Town and Country Resort & Convention Center We appreciate your wonderful comments on our 3 pools, next door shopping center, cleanliness and beautiful roses. Regarding the parking, internet and breakfast not being included in the price, these should be noted on the Expedia website and on the confirmation you receive from them when you book the hotel and we will have our E-Commerce person double check this. We do, however, have a bundle package available that combines some of these items into a “bundle” which saves our guests money. Perhaps you can look into this on your next visit to the Town and Country. Again, thank you for your time and for posting your review.
"Great expectations!"
Awesome location with quick check in & out. Everything worked as it should in the room and I loved the little balcony with the pool view! Very relaxing.Recensioni obiettive degli ospiti Expedia
Risposta della struttura Town and Country Resort & Convention Center We appreciate your comments on our awesome location, front desk efficiency, the view from your room and, most importantly, our “great personnel”. Thank you. Just a note, a refrigerator and microwave can be requested at no added charge. Regarding the pool, when a child has an accident in the pool or something like pizza is dropped in the pool, we do need to close it down and we cannot open it until it clears inspection. This happened over Labor Day causing the pool to be down for quite a length of time as it happened back-to-back. We do apologize for the inconvenience and were glad we have 2 other pools available for our guests to use in circumstances such as these. We look forward to welcoming you back to “beautiful San Diego” soon.
L'ospite non ha lasciato commenti.Recensioni obiettive Hotels.com
Nice placeRecensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center Thank you so much for your review of the hotel and your comment about how nice the Town and Country is. We look forward to hosting you again in the future.
"okay for a night, but cramped"
Hotel is old and outdated. But, is kept up as decent as possible. Rooms are extremely small. We had to put our port-crib half in the closet and half in the bathroom because there was no room elsewhere. Also, we were really annoyed with the fact that we called for a porta-crib and it took them over an HOUR to deliver it.Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We do regret the delay in delivering your crib to your room. With small children you just want to be able to get them settled down after you’ve traveled and I can see how this would be an annoyance to you. We do apologize. The hotel is in the midst of a refreshing and modernizing to help with the outdated look you mention and we do have different sized rooms available throughout the property so something larger the next time you visit would better suit your needs. We thank you for your input.
Sink was our if order and the water barely comes out when taking shower. We asked for extra blanket and we waited for an hour and nobody showed up. I called back again and seems to me that nobody really care. I had to cancel my request. I thought town and country was better than that. May be it could get overwhelming at times. Try to improve.Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We thank you for bringing to our attention the plumbing issue and the delay in bringing a blanket to your room. You don’t mention if maintenance was called to address the sink and the shower, but there is certainly no excuse for either of these problems. We do have a procedure set up to deliver requested items to rooms and obviously we need to address this further to expedite requests. Again, thank you. We will improve!
"Old Hotel, Very Dirty"
This is not a 3 and 1/2 star hotel. It is very dated and it was extremely dirty. the rooms are small and not much convenience. With all of that in mind the price was not appropriate.Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center We regret that you were unhappy with your stay at our hotel. We do have different types and sizes of rooms available so something else may have suited your needs better. We will address your concerns about the lack of cleanliness, this is unacceptable and we appreciate your bringing this matter to our attention. Thank you for your time.
L'ospite non ha lasciato commenti.Recensioni obiettive Hotels.com
"my fault?!?"
I arrived at 5:50 the schedualed check in time was 3:00, I was informed that my room was not yet ready and that it would be a few more minutes. About 15 minutes later I.was told my the room I booked, a non smoking room with 2 queen beds, was still not ready and if I would like they could give me a smoking king room. I declined, I had kids traveling […] with me and needed the two beds. At 7:00 I returned to the front desk and.was told the room was still not ready at which time I asked to.speak with a manager. The manager came out at 7:20, at which time she told me that they were not able to give me my room because my credit card had been declined. I told her I pre-paid for the room and that the money has been out of my account for five days, she then said that the reason my room was not available was because I requested a different room then I had reserved. Again I told her I pre-paid for a non smoking 2 queen bed room. At this time I was finally checked into my room without an apology. The grounds of the hotel were littered with garbage , the pool area was covered with used towels and trash, it was a holiday weekend, but that is no excuse for blaming the guest for their room not being ready on time . Continua a leggereRecensioni obiettive degli ospiti Expedia
Risposta della struttura Town and Country Resort & Convention Center Our sincerest apologies for the problems you encountered at check in with both your room and with the agent servicing you. We are reiterating our guest service procedures with all our staff now to make sure everyone is aware how to properly treat our guests. We do apologize to you and, should you offer us another opportunity, would love to provide you a better stay at our hotel. Thank you for bringing these matters to our attention.
"nice landscape garden environment"
I was disappointed with the elevators, they were dirty and smelly. The room itself was clean. The buffet breakfast was the worst I have ever experienced, with not much veriaty and over priced for what was offered. Overall, the hotel need to be renivated and cleaned up more. It's location is great, close to sea world and others.Recensioni obiettive Hotels.com
Risposta della struttura Town and Country Resort & Convention Center Thank you for your comments. We have had the elevator company out to maintain the elevators and they have been thoroughly cleaned. During the summer the sand and other items from the beach sometimes create an unpleasant odor and we were obviously remiss in getting the elevators cleaned in a timelier manner. Your comments on the breakfast buffet have been forwarded to our food and beverage manager for review. We appreciate all your comments and are so pleased you enjoyed the beautiful landscaping while you were here.
"Don't stay here unless you have kids"
Not a good Hotel for a planned get away with loved one. Kids all over. Also, Hotel is pretty outdated. I wouldnt stay here again.Recensioni obiettive degli ospiti Expedia
Risposta della struttura Town and Country Resort & Convention Center Thank you for your posting. The hotel is not always filled with children, just over holidays like Labor Day and when there are certain sports tournaments in town, and then most hotels are also filled with families. We certainly welcome all guests and are sorry to hear that this is a deterrent for you, but do appreciate your input.
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